Steps to fix the white screen freezing when logging into Instagram.

If you’ve just attempted to fire up your Instacube for the first time, or you want to change Instagram accounts to view a different stream you may see a white screen and not be able to access the login until you update your software.

Workaround for Advanced Users (pdf)

 

1. Connect to Instagram through a wi-fi hotspot

Start your Instacube with a long press on the Circle button to start the Instacube. 

Start your Instacube with a long press on the Circle button to start the Instacube. 

You will see the Instacube Splash screen.

You will see the Instacube Splash screen.

Next you’ll see the Welcome screen. Single-tap ‘Connect’ to continue to the Network Configuration screen.

Next you’ll see the Welcome screen. Single-tap ‘Connect’ to continue to the Network Configuration screen.

In the Network Configuration Screen single-tap ‘Choose’ to choose from a list of available networks. (You will have to be in an area with a Wi-fi Hot Spot such as a Starbuck’s, public library, etc.)

In the Network Configuration Screen single-tap ‘Choose’ to choose from a list of available networks. (You will have to be in an area with a Wi-fi Hot Spot such as a Starbuck’s, public library, etc.)

Single-tap on your preferred Wi-Fi network from the list of available networks.

Single-tap on your preferred Wi-Fi network from the list of available networks.

After keying in the network password for your secured Wi-Fi network, close the keyboard by using a single-tap on the keyboard icon, then single-tap ‘Next.’

After keying in the network password for your secured Wi-Fi network, close the keyboard by using a single-tap on the keyboard icon, then single-tap ‘Next.’

When the Google page loads you’ll know your device is connected to your Wi-Fi network.

When the Google page loads you’ll know your device is connected to your Wi-Fi network.

When the Hot Spot browser window loads, access a search window such as Google and search for Instagram, or navigate directly to Instagram using a browser bar.

When the Hot Spot browser window loads, access a search window such as Google and search for Instagram, or navigate directly to Instagram using a browser bar.

Single-tap to select ‘Instagram.com’ or if you navigated directly to Instagram.com continue.

Single-tap to select ‘Instagram.com’ or if you navigated directly to Instagram.com continue.

With the Instagram page loaded, single-tap ‘login’.

With the Instagram page loaded, single-tap ‘login’.

The familiar Instagram login page will now load and you can enter your Instagram user name and password. Then single-tap on ‘Login’.

The familiar Instagram login page will now load and you can enter your Instagram user name and password. Then single-tap on ‘Login’.

Next you’ll see a ‘Logging in’ screen.

Next you’ll see a ‘Logging in’ screen.

Finally the All Done screen gives you the option to ‘Finish’ the set-up.

Finally the All Done screen gives you the option to ‘Finish’ the set-up.

Loading My Feeds will appear on your Instacube.

Loading My Feeds will appear on your Instacube.

2. Update your Instacube Software

Long press on the Grid button on the device to get to the Dashboard screen and tap on ‘Settings’.

Long press on the Grid button on the device to get to the Dashboard screen and tap on ‘Settings’.

The General settings screen will appear where the update option is available. Single-tap on ‘Update’ to update the your Instacube with the latest version of software.

The General settings screen will appear where the update option is available. Single-tap on ‘Update’ to update the your Instacube with the latest version of software.

The System Update screen appears when the latest update is available. Single-tap ‘Check Network’

The System Update screen appears when the latest update is available. Single-tap ‘Check Network’

Single-tap ‘Ok’ in Software Update dialog box to check for newer software.

Single-tap ‘Ok’ in Software Update dialog box to check for newer software.

Single-tap ‘Ok’ in the System Update screen to download the update file.

Single-tap ‘Ok’ in the System Update screen to download the update file.

Single-tap ‘Ok’ to run the update file.

Single-tap ‘Ok’ to run the update file.

Bravo! Instacube will now reboot with the latest software.

How were our instructions? Do you still need help? Please, email our Support Team at support@hashtagcube.com